FAMILY NAVIGATOR

POSITION: Family Navigator

TYPE: Full-time, Non-exempt

REPORT: Director, Family Services

 

DESCRIPTION:

The Family Navigator provides social work services to families whose child has been diagnosed with cancer and referred to Children’s Cancer Partners of the Carolinas (CCP). This role supports families throughout their cancer journey by assessing needs, providing resource connections, case management, psychosocial support, and direct assistance.

In addition to managing a full caseload, this position oversees, develops, and implements discrete projects that benefit all families within the CCP community. A key aspect of the role includes identifying, proposing, and guiding improvements to CCP’s service model to enhance the experience of children and families.

This is a hybrid position based in either Durham, NC, or Spartanburg, SC, with a combination of in-office and remote work.

RESPONSIBILITIES INCLUDE:

• Complete intakes and needs assessments for families referred
• Provide individualized assistance, psychosocial support, crisis intervention, and case management to an assigned caseload of CCP families at a level of excellence
• Coordinate and implement programs and activities to meet the psychosocial needs of families
• Comply with CCP privacy policies and procedures regarding confidential information
• Share concerns and suggestions for CCP improvement and contribute to strategies that enhance CCP performance and growth
• Maintain accurate and complete documentation of family interactions and services provided
• Stay current on updating the status of families in CCP (on-treatment, off-treatment, survivorship) in SalesForce and work closely with the Director, Family Services to transition families accordingly to ensure continuity of care at the appropriate level of support
• Assist the Director, Family Services in planning and building activities and programs that meet the emotional and social needs of families throughout treatment, survivorship, and bereavement
• Support the work of the organization by identifying families who would be good ambassadors for media, marketing, grants, fundraising stories, etc.
• Collaborate with social workers at pediatric oncology treatment centers primarily across North and South Carolina to help meet family needs
• Contribute to strong relationships with referring pediatric cancer treatment centers that promote timely referrals and coordination of treatment support
• Advocate and negotiate on behalf of families and patients with local and national systems
• Work closely with the Coordinator, Operations to ensure that payments and reimbursements that are made on behalf of families are appropriate and timely
• Lead and manage special projects and assignments, as needed, for the operations of CCP. Projects may include, but are not limited to: leadership of internal committees, training development and facilitation for staff and families, social work internship programs
• Participate in occasional evening and weekend assignments and a few overnight commitments throughout the year
• Travel as needed to connect with families, and attend CCP events including, but not limited to, annual staff retreat, and staff events.
• Other duties as appropriate and assigned

 

POSITION REQUIREMENTS AND SKILLS INCLUDE:

• Commitment to excellence in supporting children battling cancer
• Master’s degree in social work or related field is required
• Minimum of four years of experience working with children, youth, and families
• Experience in case management, crisis intervention, mental health, and managing multiple priorities
• Experience working with pediatric oncology population preferred
• Ability to build relationships quickly, be empathetic while ensuring a high degree of self-care
• Bilingual with proficiency in written and verbal Spanish language preferred
• Demonstrated knowledge and experience in working with multicultural/diverse populations
• Strong interpersonal, oral, and written communications skills
• Proficiency with Microsoft Office Suite
• Ability to perform routine office work, lift up to 25 lbs.
• Valid Driver’s license

HOW TO APPLY

Please send your resume to [email protected]